FREE UK & WORLDWIDE DELIVERY!

UK: All orders sent within the UK are posted via 1st class Large Letter as standard (meaning you will not have to wait in for delivery). Please note once your order has left us we do not supply any tracking information.
We aim to ship all orders within 2-3 business days. You should receive your item within within 2-3 working days once sent.

WORLDWIDE: All international orders are posted via standard airmail, we aim to ship all orders within 2-3 business days. For international orders please allow 7-28 working days for delivery.

 

RETURNS & REFUNDS

To request a return you must first contact us in writing at sales@cyanpeach.com before attempting to return an order. This must be within 14 days of receiving your order or once the first attempt at delivery has been made. Authorised returns must be received within 14 days to remain valid for a refund. Any items returned without contacting us first for authorisation may be exempt from receiving a refund. The item{s} must be unused and returned to us in all of the original packaging. Items that do not meet the above criteria, the time limit, or are received as non-returnable, you will be notified of a non refund. Earrings are non-returnable due to hygiene reasons. Buyers are responsible for return postage costs and are advised to return items via a recorded delivery method; lost returns cannot be refunded.

 

WEBSITE TERMS & CONDITIONS OF USE

This website is owned and operated by Cyan Peach (a brand of Thinkpad Creative).

As a user of this website, you may only access and use our website if you agree to the following terms and conditions.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on this Website and it is your responsibility to read the terms and conditions on each occasion you use this Website and your continued use of this Website shall signify your acceptance to be bound by the latest terms and conditions.

Whilst every effort has been made to ensure that the information on this website is correct and up to date, Cyan Peach makes no warranty as to the accuracy, suitability, or completeness of the material available. To the extent permitted by English Law, we exclude all liability for any loss of damage, direct or indirect, arising from your use of this site, including any reliance on its content. The information is provided free of charge and is intended to be helpful to a large range of people. Because of its general nature the information cannot be taken as comprehensive and should never be used as a substitute for legal or professional advice.

 

JEWELLERY DISCLAIMER

All of our jewellery is handmade using a variety of materials and processes. All of our jewellery requires care – to avoid tarnishing & marking the jewellery please try best to avoid direct contact with water, soap, creams, perfumes or any other chemicals. Silver jewellery can be cleaned using a silver polishing cloth. Always keep your jewellery stored in a soft pouch or box. Due to monitor & device screen differences, colours may vary slightly between what you see on screen and the item you purchase. Some pieces may show slight imperfections due to manufacturing and being made by hand. When you buy from us you are agreeing to these conditions.

 

PRIVACY

Cyan Peach is fully committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never sell or make available your information to third parties for marketing purposes. We collect information about you for the following reasons:

Confirm Requests you have made
Communicate with you
Respond to any requests you have made for information
Notify you of new or special offers and services

Our aim is to provide you with the best possible service. You may unsubscribe from receiving any marketing e-mail from us at any stage. The type of information we will collect about you includes:

Your Name
Address
Telephone Number
E-mail

This information is required to enable us to fulfil your requests, orders and to communicate with you. Cyan Peach holds the above information:

For our business records required by law
For the general marketing, management and running of our business
To comply with legal, regulatory, insurance, security, audit and processing requirements

The personal information that we hold will be held securely in accordance with our internal security policy and the law.

You have the right to check the information that we hold about you by contacting us. Your right to access or correct your personal information is subject to the relevant legal restrictions. If you find any inaccuracies, we will delete or correct it promptly.

We do not have access to your credit card details, this is processed securely by PayPal.

 

COOKIES

We use session cookies on our website. This is part of how we process your requests for information and order requests via online forms. It may be necessary to have cookies enabled on your browser to enable you to view some parts of our Web Site. We do not store any personally identifying information. Session cookies enable us to store information about the entries in a form/order so that we can ensure the form has been filled in as required. Cookies are removed at the end of the session when you close your browser.

Data transmission over the internet cannot be guaranteed as totally secure. While we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information which you transmit to us is transmitted at your own risk.

When you browse our website we may automatically collect non-personal information about you such as the type of Internet browser you use, the type of operating system, keywords and phrases used to find our website or the website from which you linked to our web site and the pages you visited while you were using the website.

You cannot be identified from this information and it is only used to assist us in providing an effective service on our website and to improve our search engine ratings.

If you have any questions/comments about privacy please contact us >

 

LINKS

The website includes links that allow you to leave this website and visit third party sites. We have no control over and are not responsible for the content of any linked website and cannot take responsibility for the consequences of your viewing, using the information or services on linked websites. We cannot guarantee that these links will work all the time. A link to a third-party website does not imply endorsement.

 

VIRUS PROTECTION

We make every effort to check and test our websites during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.

 

APPLICABLE LAW

This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to our website.

If you have any questions or comments about our Terms & Conditions please contact us >

 

PRICES & PAYMENTS

All prices include VAT at UK Rate of 20% where applicable. All payments are carried out securely via PayPal. Please refer to their terms and conditions for further details. Cyan Peach is a brand of Thinkpad Creative (VAT NO: 236 7598 65).