FREE UK & WORLDWIDE DELIVERY!

UK: Orders are shipped 1st class via Royal Mail within 3-5 business days.

EU: Orders are shipped via Royal Mail Standard Delivery. Please allow 5-7 business days for your item to arrive. 

OTHER LOCATIONS: Orders are shipped Royal Mail Standard Airmail and can take from 1 week to 4 weeks to arrive depending on your location.

We keep all shipping costs to a minimum, so our free standard postage does NOT come with a tracking a number.

Estimated shipping times could differ to the above or be delayed around seasonal holiday dates.

PLEASE make sure you provide the correct shipping address when you place your order. We will only use the address provided to us by you when payment is processed unless otherwise told. If you realise you have supplied the wrong address please contact us ASAP BEFORE the item has shipped.

We will not refund you if the address you have supplied is 100% not accurate, however if your item arrives back to us we will of course refund the item price.

We are not responsible for items lost in post, however if your item does not arrive within the estimated shipping timescales above and you have supplied the correct address, please contact us and a replacement may be sent after 20 working days from the shipping date.

 

RETURNS & REFUNDS

To request a return you must first contact us in writing at sales@cyanpeach.com before attempting to return an order. This must be within 14 days of receiving your order or once the first attempt at delivery has been made. Authorised returns must be received within 14 days to remain valid for a refund. Any items returned without contacting us first for authorisation may be exempt from receiving a refund. The item{s} must be unused and returned to us in all of the original packaging. Items that do not meet the above criteria, the time limit, or are received as non-returnable, you will be notified of a non refund. Earrings are non-returnable due to hygiene reasons. Buyers are responsible for return postage costs and are advised to return items via a recorded delivery method; lost returns cannot be refunded.

 

WEBSITE TERMS & CONDITIONS OF USE

This website is owned and operated by Cyan Peach (a brand of Thinkpad Creative).

As a user of this website, you may only access and use our website if you agree to the following terms and conditions.

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on this Website and it is your responsibility to read the terms and conditions on each occasion you use this Website and your continued use of this Website shall signify your acceptance to be bound by the latest terms and conditions.

Whilst every effort has been made to ensure that the information on this website is correct and up to date, Cyan Peach makes no warranty as to the accuracy, suitability, or completeness of the material available. To the extent permitted by English Law, we exclude all liability for any loss of damage, direct or indirect, arising from your use of this site, including any reliance on its content. The information is provided free of charge and is intended to be helpful to a large range of people. Because of its general nature the information cannot be taken as comprehensive and should never be used as a substitute for legal or professional advice.

 

JEWELLERY DISCLAIMER

All of our jewellery is handmade using a variety of materials and processes. All of our jewellery requires care – to avoid tarnishing & marking the jewellery please try best to avoid direct contact with water, soap, creams, perfumes or any other chemicals. Silver jewellery can be cleaned using a silver polishing cloth. Always keep your jewellery stored in a soft pouch or box. Due to monitor & device screen differences, colours may vary slightly between what you see on screen and the item you purchase. Some pieces may show slight imperfections due to manufacturing and being made by hand. When you buy from us you are agreeing to these conditions.

 

LINKS

The website includes links that allow you to leave this website and visit third party sites. We have no control over and are not responsible for the content of any linked website and cannot take responsibility for the consequences of your viewing, using the information or services on linked websites. We cannot guarantee that these links will work all the time. A link to a third-party website does not imply endorsement.

 

VIRUS PROTECTION

We make every effort to check and test our websites during production. However, we would advise you to run an anti-virus program on anything you download from the Internet. We accept no liability for any loss, disruption or damage to your computer system or your data caused by using this website or arising as a result of having used the website.

 

APPLICABLE LAW

This website and the use of it is governed by English law and English courts shall have exclusive jurisdiction over any disputes connected to our website.

If you have any questions or comments about our Terms & Conditions please contact us >

 

PRICES & PAYMENTS

All prices include VAT at UK Rate of 20% where applicable. All payments are carried out securely via PayPal. Please refer to their terms and conditions for further details. Cyan Peach is a brand of Thinkpad Creative (VAT NO: 236 7598 65).